Click on the "contact us" button and enter your name & email address. We'll send you all the details you need.
View our pricing page for more information or contact us.
Once you've completed your application, you will be contacted by our sales team to discuss your contract and onboarding process.
Onboarding process takes approximately two days from when a fully completed merchant application form is submitted and a contract is signed.
All you have to do is send us a PDF or JPEG of your menu and we'll add the menu to your Merchant Portal. Please see our menu configuration page for more details. Any updates to the menu after initial setup can be managed by you through the Merchant Portal.
No - you can be accepted to use KodyPay without a business bank account as long as you are operating as a sole trader or general partnership, and are registered to do so with HMRC.
Two days from submission of application for Start/Pro/Premium plans. For enterprise plans our timing is bespoke - please contact us for more information.
KodyOrder and KodyBill can work alongside your current point of sale solution, or we do offer custom integrations with some providers.
We integrate with a range of point of sale systems. Contact our sales team for more information.
Training session are flexible depending on your requirements and circumstances.
Please email our training team or go to our Calendly page to book your training session.
As many as you feel necessary but we'd suggest a 6:1 staff to trainer ratio.
You will receive a step by step demo & explanation of your personalised Merchant Portal and how to accept payments using KodyPay.
No, there's no fee for the session(s) as training is included as part of your onboarding experience
Devices must be updated to at least Android 7 & iOS 12.
QR codes are valid until you want to change them.
Merchants can login to their Merchant Portal to make changes their inventory. See here for our Merchant Portal tutorial video.
You can initiate refunds by:
- Selecting a completed order in the KodyPay merchant app
- Scanning the QR code on the customer's e-receipt
You can then select which item(s) to refund within in order, or opt to refund the whole order.
Quick Response (QR) codes are barcode-like images that pass information from one device to another.
Yes, QR codes are safe and cannot be hacked.
Yes, QR codes are included as part of your KodyPay plan.
A QR code is essentially a pictorial representation of a web-link to your menu. If you provide your customers with the web-link, they will be able to access your menu without scanning the code.
Marketing support is designed to drive revenue, footfall and repeat customers. To find out if you are entitled to marketing support, please get in touch with Sales.
Marketing support is based on your monthly plan. To speak about marketing for your business, contact email@example.com.
If you've forgotten your password, click "forgot password?" on the login page to reset your password.